My name is Kristi and I work in Retail Implementation & Planning, supporting projects for Store Operations. Recently, many of you proposed a great idea … to reduce the number of printed receipts in our stores. I’m happy to say, an initiative to address this concern was implemented in all U.S. and Canadian stores at the end of March 2008.
Based on feedback from our customers and employees, we eliminated the automated printing of receipts for amounts under $25 in our stores. Now, if a transaction is $25 or less, our baristas will ask customers if they want a receipt and simply hit a button on the register indicating “yes” or “no” based on the response.
We hope by revising this process, we make your visit more convenient and pleasant. Not only will our transactions be quicker and overhead costs lower, we will reduce our waste as well.
Thank you for continuing to tell us your ideas to improve the customer experience and our environment. It’s a great win for all!