Over the weekend I bought a new product at Starbucks, a reusable to-go cold cup. It looks just like a Starbucks cold cup. It has the Starbucks logo, fill lines, and the drink marking boxes. It is complete with a reusable green straw. The straw is genius! It has a notch at the bottom so if your cup were to fall over (hopefully when not full with a lovely iced latte) the straw probably won’t fall out. The cup is even dishwasher safe. I was thinking about the number one idea currently on the site, Recycling Cold Cups . This isn’t exactly a way for Starbucks stores to recycle the cold cups, but it gives us the cold coffee consumers a way to reuse a cup. I also noticed over 100 idea suggestions … more »

Hello MSI community. To our bold coffee lovers everywhere, thank you for sharing your passion with us. We heard you… and we’re making some changes! First, a little background, in April, we launched our new daily brewed coffee, Pike Place Roast™. This coffee has an approachable flavor profile. Overall it has had impressive success. People tell us that they're coming in more often because of Pike Place Roast™. But with the launch of Pike Place Roast™, we stopped brewing a second coffee in the afternoon to reduce waste when brewed coffee is less popular. And while flavorful and smooth, customers have told us that they miss the roasty flavors of some of our other … more »

Thanks, loyal customers, for your suggestions on where we should be opening new stores. From India to Amsterdam to Appleton (and everywhere in between), there have been a whole lot of ideas. Since My Starbucks Idea is focused on finding the universal things that matter to customers on a large scale, it’s really difficult for suggestions on one site to really gain momentum with the whole MSI community. Fortunately, we have already created a way to get your site recommendations to the grassroots local level for the US and Canada. It’s located on our website at http://www.starbucks.com/leaseFAQ While this site is primarily designed to communicate with our landlords, it also includes … more »

Hi there! My name is Anali and I work on the Starbucks digital team. I’m so excited to say that we have launched a social network called Starbucks V2V (Volunteer to Volunteer) that’s all about building community in your local neighborhood as well as around the world. I’ve been reading your ideas and I’ve noticed that many of them have a common denominator of building community. The ideas that caught my eye are: Become More Involved in the Local Community Starbooks Groups to meet at Starbucks These are all great ideas and the cool thing about Starbucks V2V is you are in the driver’s seat and you can create and participate in actions you are passionate about! For example … more »

Hi all, it’s Kevin again. At the end of March, I made a post here informing you of the upcoming Wi-Fi changes at Starbucks. Well, now I am back to let you know that they are here! Anyone who has a registered Starbucks Card that has been used within 30 days to make a purchase or had funds loaded on it can sign up now. Join Starbucks Card Rewards at www.starbucks.com/cardrewards and sign up for Wi-Fi. Complimentary Wi-Fi is one session of up to two hours every day. For access, you must use your registered Starbucks Card to load money or make a purchase within the past 30 days; open a free account with AT&T; and agree to receive limited AT&T marketing. Enjoy. Cheers, Kevin

Hey there partners, it's Scooter here. I’m so excited to share my first blog post with you. I’m writing from my desk in my cube at the Starbucks Support Center. I am pleased to share that your idea about Electronic pay E-pay statements is actually being tested for a company-wide rollout. I was really excited to hear about this program because like many of you, when payday rolls around and I get my pay stub, I just stick it in a drawer, or in my pocket or a random pile of papers somewhere and forget about it. And then when I actually need it for something, it’s nowhere to be found. That’s why the E-Pay statement program is so great. When it rolls out, you’ll be … more »

Hi, my name is Cindy, and I work in the Global Responsibility department at Starbucks. The fair trade question is a good one, and one I field quite often on MSI. The situation is complex, and I wanted to take a stab at answering the question here so I could give you more detail. First, some background… The Fair Trade system currently allows only smallholder farmers who belong to democratically run coffee cooperatives listed on the Fair Trade registry to participate—a system that currently produces about 4% of the world’s coffee. Today, Starbucks is the largest purchaser of Fair Trade Certified™ coffee in North America, purchasing 20 million pounds last year, which represents … more »