Thanks, loyal customers, for your suggestions on where we should be opening new stores. From India to Amsterdam to Appleton (and everywhere in between), there have been a whole lot of ideas.
Since My Starbucks Idea is focused on finding the universal things that matter to customers on a large scale, it’s really difficult for suggestions on one site to really gain momentum with the whole MSI community. Fortunately, we have already created a way to get your site recommendations to the grassroots local level for the US and Canada. It’s located on our website at http://www.starbucks.com/leaseFAQ
While this site is primarily designed to communicate with our landlords, it also includes a handy map of Store Development offices and phone numbers to direct you to our real estate team members. Scroll down to the bottom of the page and click on the PfM Map to locate the right office for your suggestion. Ask for the Store Development Manager when you call.
Our Store Development Managers are a busy bunch, and are frequently on the road touring new sites and working with brokers to locate the best places to be. You might be surprised at the volume of sites we visit, and in some cases we wait years for the right location to become available. So don’t be let down if you can’t speak to them directly – leave a voicemail message with your location suggestion if they’re not immediately available. They really do listen to customers and appreciate input from folks with local knowledge.
For those of you who live or travel outside of North America, it’s a bit more challenging: At the top of our Starbucks.com homepage, you’ll notice a menu choice called “international”. A pop-up list of many of our international markets can take you to the local website, which usually has a store locator and contact info for the support center. Since real estate practices and availability is different in every country, this is the best link to make your idea heard.
Thanks again for all your great ideas. For those of you in Argentina who have been petitioning for a Starbucks location, we’re happy to say we opened our first store in early June and it’s doing just grand. Thanks for the warm welcome!