Matt,

Good to hear from you.

I think that rather than address and resolve the major Starbucks problems  you have given us an open field  hip-fake and sent us careening off into other bottomless Starbucks pits.

Nice hip-fake though.

Hi Matt,

Just a random thought I'm tossing out there, since this is a "quick answers" type area:

At MSI I notice quite a few idea-threads which essentially say something to the effect of "I have a great business idea for Starbucks that I wish to market to them."  

I am referring to those threads posted by contributors who wish to enter into some professional contractual agreement with Starbucks, and who sometimes don't even want to disclose their business ideas here at mystarbucksidea.com.

Is there any good 'quick answer' for those folks?

Let me know what you think!

Downtown Seattle Melody

How about a FAQ link on the left side menu of this site?

Hi Matt, thanks for the update.

1.  Have a location where we can post problems with the website.  I found that I had to post it in the area "general experience" because I could not find anyplace else to post it.  Also perhaps you want a category for website suggestions?  Add it to the dropdown list?  (If it is there then I missed it.).

2.  Recently under ideas in action, a Starbucks employee posted an idea and described why Starbucks could not do it.  Fantastic!!!  Be honest.  Alas the website was broken in that area for a number of days and so I could not comment on this note (nor could I tell you it was broken because I could not find a place to do it... :-o)

3.  If you partially implement a suggestion, tell us WHY you can't go all the way.  Why does the BOLD drip coffee issue still fester?  Because you have never explained - as far as I can tell - why you cannot return to the days of offering mild/bold routinely as drip coffees.  YOUR FAILURE TO EXPLAIN is the really frustrating part.  This might not require a new software innovation, but rather, just a change in attitude.  Of course you could have a new section on "ideas on hold" or "ideas we cannot implement".  Let us know!

Thanks,

Art

Hi Matt

Put little manned booths or kiosks along the roads to work across America where I can buy basic coffee ultra quick. One choice, (plus cream/sweetener) one size, one price rounded to nearest dollar includes tax. Many, many more people will come to Starbucks instead of McDonalds, including me.

In a hurry  Boyzpop

Matt, Yes I do know that you and the MSI team are working on the major changes. It would be good if you could give us a list of the projects approved and in the process of being implemented. What drives us crazy is not  knowing if you are even considering "grand totals for repeat/similar Ideas" and whatnot.

I hope that you know from or ongoing dialog that my sarcastic posts are always done with a wink and a smile.  It is more productive to smile, laugh and have fun as we work together to improve the Starbucks experience.

I always appreciate and applaud your successes, small and large. Occasionally I also mention the shortcomings ;-)

Matt

I second brodave's request - can you share some of the road map with us.

Here! Here! Yes we need to know Starbucks road map. We understand that it is a plan subject to change, but at least we will then know that Starbucks at least has a plan.

Matt, incidentally, UrbanVoy is the only poster on this site that is nearly as astute as I ;-) This is remarkable in that I think that I am probably two or three times his age and experience level. It is even more remarkable in that I am for sure the most egotistical poster on this site |:-} I am getting too old and too grumpy so I probably need to pass the torch, so: Go UrbanVoy! Go!

brodave - ROFL. Thanks, though I am not nearly as astute as you. And  I think you're about 1.5 times my age and 10x my experience level.