As MSI has developed, a number of important themes have come through loud and clear in your ideas: coffee quality and drinks, environmental / recycling issues, the wifi program, menu choices, loyalty discounts, food preferences, and quite a few others. Specific ideas around each of the themes above are being evaluated.
But there are also a number of smaller issues that have easy answers that pop up frequently. Today we're going to start a series of blog posts to help answer these in a centralized place and make it easier for the community to find the responses.
Here are three frequently posted ideas with quick answers:
- Create a 'log out' on Starbucks.com. This idea comes up at least once per week. The user usually comments that he or she has put in personal information to the website and wants to make sure they have "closed out" the page before leaving the computer. I'm happy to report that Starbucks.com does have a log out. Simply click "your account", located at the very top of every page and then click "Sign out", located in the "Your Account" section. As part of the next Starbucks.com design this is going to be easier to find, but you are always two short clicks from logging out, even in the current version.
- Please put a store in my city. We thought about this one quite a bit: we want to hear tips about potential locations, but MSI was not designed to track these down individually. So we did something even better--we found a way for you to get in touch with the Store Development personnel in your area. These are the people most likely to be able to take action on your idea! Click for information on how to do this.
- I had a bad experience in my store. MSI is a great place to talk about general store experiences and ideas that impact many or all stores. But similar to the idea above, we do not have the ability within MSI to track down responses to individual experiences. However, hearing about such experiences is extremely important to Starbucks. Please click here for an online form to submit your question or concern. Alternatively, you may click here for a general contact us page, with phone numbers and online mechanisms for talking to Customer Service, Card Customer Service, Customer Relations, Warranty Services and other departments.
What other ideas do you see frequently that you think have quick answers?