Earlier this week I asked about the conversations on MyStarbucksIdea. Specifically I wanted to know if you thought the level of discourse was what we all, as a community, wanted it to be.
The answer was a resounding "Yes!". Just over half of you thought the conversations were "About right". Full results below.
The average level of discourse on MyStarbucksIdea is:
- 52%: About right
- 9%: Too low
- 12%: Too one-sided
- 21%: Not enough Starbucks participation
- 6%: Too something else
In the related idea link, there was commentary by Ian G and UrbanVoy especially around it being difficult to follow idea threads on the site. Several other community members had comments about products or locations, and Momiji and others amplified their calls for more Starbucks participation. I will say this about that latter comment: we had a tremendous July--by far the best month ever in terms of moderator participation. August was derailed a bit as the MSI team was affected by some of the larger changes we went through as a company. We are now fully back on our feet, however, and participation levels are again surging.