Recycling in Starbucks Stores, an Update

Hi, my name is Sue, and I work in Global Responsibility on environmental impact.  I've written about recycling and wanted to give you an update.  We are developing our program for next year, and you will be seeing some exciting things! 
 
First of all, we have reviewed our recycling status - currently 70% of the North American stores where we manage trash are recycling behind the counter already.  Early next year, we are going to survey the stores where we don't manage trash to find out how many of them are already recycling.   We want to be sure that all stores that have the ability are recycling.  One thing that is impacting recycling these days is the market.  You may have heard that recyclers are struggling to find buyers for materials like paper and plastic.  Hopefully this will get better in the New Year and not impact our ability to increase recycling. 
 
We are also reviewing all of our trash, back and front of house, to figure out what we can recycle in each city.  We will then figure out how we can increase recycling to include these items.  As we figure out specifics, we will provide updates, so keep an eye out for news next year.

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Knitter
12/24/2008 9:26 AM

This is a good move.  I have asked my manager why we don't recycle.  The answer is that he would like to see us recycle more.  I have contacted the city (where at home I can recycle almost everything) and our trash service.

The property management people are the ones who have the trash service.  My manager was to contact them, but I have yet to hear of any progress.

Meanwhile the milk jugs, syrup bottles, etc are still in the trash.  I feel so bad each time I take the trash out.

Please keep this idea alive and be sure it has a good growth!!!

Eliot
12/26/2008 1:27 PM

Great to hear from you on this forum, Sue!

I'm excited about the progress of less trash in the stores. Little changes in all the stores can really add up.

Keep up the great work and hopefully see you next time I'm up in Seattle! Have a good Christmas and New Years!

trishajoy
12/29/2008 3:45 PM

Hi sue ..

well .. as I was reading your story I really got truely upset ...so I took a minute .. because I have phisically been in about 25 stores in the down town seattle area .. where they have the option to recycle .. not only card board but glass, plastic , yard waste and such .. but do not .( "occasianally cardboard" ) to quate a downtown sm . one of your stores near nordstroms has a big dumpster for cardboard, a big dumster for plastics , glass , compost , at their disposal ... they do not recycle ... it is not ...."not' ......starbucks policy ....not ...why .? it is policy about how the baristas dress ... even how they put the carmel on top of the carmel machiato is part of policy and proceedur ... but not recycling ....so as I was saying .... when i was reading your story i decided to look up and call 60 ... yes sixty ... random starbucks across the usa, (i know I have no life ) ... but i really care .... really .... ..... do you really want to know the results ....appaulling ...  really ... it does not confim your resurch at all ...if you are interested in the stores i called and those results let me know ........ .

why is this not starbucks policy ... like ... you can't take money out of the till ... and  you cannot spit in customers lattes .. and you must recycle .... ... I am very interested and as you know personally invested in your respose ...

ty for your time ...

trisha

UrbanVoy
12/29/2008 9:20 PM

Hi Sue

Thanks for the update. It is true that recyclers are having trouble finding markets for some waste, but I suspect that higher quality waste like that from Starbucks (pre-separated cardboard, limited varieties of paper & plastic, etc) will be a much easier sell.

I look forward to see the results of that survey.

I'd also like to see more in the area of reduce and re-use, especially in the back of the house. Like  shipping pastries in reusable plastic containers, delivering milk in larger containers and using durable plastic bins with lids instead of cardboard boxes for delivering other supplies Many chains already do this, so I don't think it is unreasonable or especially difficult

The more you reduce, the less you have to recycle.

lizzy70
12/31/2008 6:10 PM

This was exactly what I wanted to write to you all about.  

Now here is something that you should consider for your Canadian  market,  in Vancouver area there are more and more Starbucks that are part of a condo unit.  Condo units all have recycling bins so I don't understand why I see so many items not recycled.  

Also - there is no where to give back the bottles for say the Happy Planet drinks in Vancouver so that they can be recycled.  Besides, this would work to your company's benefit as there is a deposit fee for those containers.  So it's cash back to you all.

Consumers are waiting for all of this to happen and need the ability to place recyclable items in bins not just in the trash.

zacharyo
1/2/2009 4:18 PM

Hey Sue,

Heres an idea Starbucks should try... There are straws called AARDVARK STRAWS.. they are hard paper straws that do not get mushy in any liquid for at least 48 hrs (thats the time I tested them for... they can stay in good shape longer). Although we as a company are "green"; its not the same case for our customers/consumers. The idea of the straws are to be bio-degradable and "Environmentally Safe" for all life. hence no animals choking on plastic straws anymore! But wait theirs more... not only are the straws Environmentally Safe... but Economically smart. I have spoken to various district as well as store managers and they say they pay more for the plastic straws, then the prices I provided them from the company where you get the straws... (AARDVARKSTRAWS.com). So why should Starbucks pay more for more expensive straws that are more deadly to our bio-sphere.

-Zachary Ostrow

trishajoy
1/3/2009 2:21 PM

sue ... how come we haven't heard back from you .?? \

I am very interested in your thoughts ...

please reply.

citegirl
1/4/2009 8:36 AM

I too am very concerned about the amount of waste generated by Starbucks. I was very disappointed when I saw the green straw stick things appear - not only a wasteful paper cup, then the extra layer they insist on putting on a lukewarm cup of latte, and now a piece of green wasteful plastic to boot. Come on Starbucks, have you not been thinking GREEN at all??? This seems unbelievably unconscionable for a corporation that puts a paper or plastic cup in someone's hands every few seconds of every day around the world. Our landfills are going to be filled with your logos, holiday cups and black food trays, and the backlash is going to be ugly. I am a fan of your coffee, but hate your waste. Your branding is beautiful, keep in on your signage, not what the customer walks away with, please.

UrbanVoy
1/4/2009 3:44 PM

sue & the msi crew

Don't k now if you saw this:

www.consumerenergyreport.com/.../coffee-beans-as-the-next-great-auto-fuel

It's bio-diesel from the oil in used coffee grounds. They did a proof of concept with Starbucks waste. It also works with roaster waste. I bet you could fuel either a good portion of your roasters or your delivery trucks with this stuff.  

I believe the remaining post extraction solid waste can still be composted for fertilizer (depending on the type bio-diesel extraction) or gassified to produce additional energy

It might be worth a joint venture with a little seed capital to see what can be developed. Such a company might pick up grounds from any chain in the city for free or a very small fee for the opportunity to make fuel. Could be a win for everybody. Sure beats putting it into the ground.

Sue Long
1/5/2009 2:21 PM

Hi,

Thanks for the comments.   One thing to note about recycling, the 70%  is in stores where Starbucks manages the trash (unfortunately we don't have a good handle on the stores where landlords manage trash).  It is policy for a Starbucks-managed store to set up recycling if available when it opens, and we review all these stores' status every six months to see if recycling has become possible.   Landlords manage trash in over 60% of all the stores.  Our intention is to get a good read on what the "landlord" stores are doing and work with them to increase reycling, too.  As for the recycling market, it's pretty hurting for all materials right now,  so one important thing we can all do is help domestic demand by insisting on recycled content in products we buy.   And some good news, food items are shipped to the stores in reusable totes and crates.  We continue to look for opportunities to reduce the cardboard boxes used to ship other items to the stores.

UrbanVoy
1/5/2009 2:37 PM

hi sue

Thanks for the update.

I don't think all your food is shipped in reusable crates.  I see pastries and other items arrive in NYC stores in cardboard boxes all the time.

trishajoy
1/5/2009 3:40 PM

sue , thank you so much for your response. althogh i must disagree  .. i really do apreciate your feed back ...

one paticular store ... "pacific place "  downtown seattle ... has all the means available to them  plastics , card board , glass , yard waste , according to the baristas and store manager ... but when I asked why the do not recycle more then "some " of the card board .. no glass .. no plastics ... no compostable ... they told me ... they are not required to or don't have the time .... .. and that is one among quite a few that I have talked to ... I will continue to talk with more and give you further updates .... and if you decided to talk with pacific place ... and let me know how they respond to you I would be very interested ... if you have the time ... thanks again ....

hope you're good

hali410_bn
1/8/2009 4:10 PM

Hi Sue,

Good initiative there.

Have you think of offering discounts for customers to return / reuse the "cup holder" when they are about to make another purchase of coffee / beverages?

Just a thought btw.

Cheers.

mmac06
1/15/2009 8:13 PM

Sue, that's great to see that you are responding to some of the discussion going on here! If the dilemma with recycling is a lack of demand for recycled goods, why not get to the heart of the problem and replace cardboard/plastic 'To Go" cups with real, reusable coffee mugs for people who stay and drink their coffee? To use "To Go" cups for people who stay and drink their coffee seems incredibly wasteful, tremendously harmful to the environment, and not very cost-effective from a business standpoint.  

godblesthebean
1/20/2009 6:25 AM

While the struggle for recycling continues.  May I suggest that the consumer take some responsibility.  The plastic cups do have the recycle symbol on the bottom, (number 5).  We could wash, and save our cups until we have enough to bring to our local  recycling center. The center in my area only accepts numbers 1&2.  It may be worth the trip to find  another one a bit farther out.  It could be a good excuse to have lunch, or shop, somewhere else one weekend.

simply44
3/19/2009 11:43 AM

Sue-

As you know, there are recycling centers all over the country. So, instead of relying upon curbside convenience, why not have your staff or local volunteers pick up the recyclables and take them to your nearest facility?

I think "70% " is a bit high of an estimate as I have witnessed the contrary as a road warrior throughout the USA.   Is 70% verifiable?

Also, there is EXTREME WASTE with your fresh water (I believe to the tune of 5,000,000 gallons PER DAY).  That needs to stop asap.

For some reason, although Starbucks has a "Green"  logo, it is one of the biggest polluters in the retail food sector and Howard Schultz is ignoring a giant issue in the name of proft.

Peter

irishman1
3/25/2009 10:45 AM

how about selling reusable bags with Starbucks name on it?

stephanotis
4/10/2009 4:46 PM

can you recycle gift cards? im constantly buying new ones and get them from other ppl as gifts yet always keep my originals cuz i like the prints or picture on my card. i always reload my old card with the new cards value then end up having to throw away the empty new cards. i hate throwing them away cuz it seem like such a waste.

JJRanch
4/30/2009 11:39 AM

Did you know that worm farmers would love to take coffee ground, food waste and paper product (with non toxic ink) to feed their worm. Worms make the best fertilizer.


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