There have been many comments and posts about brewed coffee availability in the afternoon. I want to acknowledge that we’ve heard your frustrations, share our policies around decaf and Today’s Morning Pick (our bolder offering), and try to offer some resolution for those of you who aren’t receiving the experience you expect from Starbucks.
We last communicated our brewed coffee standards to you on MSI in January. I wanted to share these again to help clarify.
• Decaf Pike Place Roast™ and Today’s Morning Pick should be continually brewed until 12 p.m. in all stores. (from 5 a.m. until 12 p.m. in 24-hour stores)
• After 12 p.m., stores should consider their customers’ preferences to judge whether they continue to brew batches of these coffees or brew when ordered.
• When a customer requests Decaf or Today’s Morning Pick and the store does not have it brewed, your barista should offer to brew a fresh batch while acknowledging the wait time.
Some of our MSI customers tell us that they’ve had difficulty getting a fresh brewed cup of decaf or Today's Morning Pick coffee when ordered in the afternoon. Although we believe that this situation may be a result of misunderstanding our brewing policies at those stores, you deserve to have a great experience at Starbucks and we want to make that happen. We will be re-communicating this standard to stores.
While it is helpful for us to be made aware of these issues at MSI, we ask that you reach out to our Customer Contact Center (www.starbucks.com/customer/contact.asp or call (800)-235-2883). They can capture the specifics of your situation and address it with the appropriate store. In addition, when you are in the store, please ask to speak to the store manager or shift supervisor on duty, or email the district manager. Each store should have a business card available with that email address. We appreciate your loyalty to Starbucks and look forward to serving you the freshest brewed coffee.
*Pike Place is a trademark of the Pike Place Market PDA, used under license.