The Iced Coffee Story

Hi!  My name is Anthony Carroll and I work on the Coffee team here at Starbucks.  I’ve seen a few ideas here about iced coffee, so I wanted to write this blog to share the iced coffee story. 

Iced coffee has been part of Starbucks since 1971.  Initially, it was brewed using the Toddy® maker at double strength.  The coffee was called Iced Marrakesh and it included aromatic spices like cardamom.  That was until 1986, when we began brewing double strength brewed (drip) coffee and serving it over ice.  Then in 1991, we introduced an amazing East African blend called Gazebo Blend®, our official coffee of summer.  This blend was a perfect coffee to serve iced as are most East African coffees such as Kenya and Ethiopia Sidamo.  The incredibly fancy and refined flavors of citrus and florals in East African coffees lend themselves beautifully as an iced coffee.  With sparkling acidity, these coffees are refreshing and perfect for those lazy summer days.   

When Gazebo Blend® wasn’t available (as it was promoted only in the summer months), we encouraged our customers to brew Kenya at home.  In the stores however, the coffee that was brewed was House Blend.  House Blend is a tricky coffee to serve iced because of the roast.  House Blend is the introduction to the Starbucks style of roasting.  It features a great balance of flavors but when iced, the roasty aspect is heightened.  Not the perfect flavor to highlight if you are looking for refreshment.  Not bad, but just not perfect.

Then in early 2006, the Coffee Quality team was approached by the Brewed Category team and asked to put together the perfect year-round iced coffee.  They said, “Make it gulp-able.”  Well, that is what we did and that is how Terazza Blend (featured only as iced coffee and not sold retail) was born.  We approached the blend like any blend;, it had to taste good hot before we knew it would taste good cold.    Besides gulp-able, we needed a blend that was sweet and cola-like.  We chose coffees from East African and Latin America because they have all those potential flavors and attributes;we just had to coax them out.  Like all our coffees, we gave this blend a specific roast profile, one that would draw out the notes that would give us the perfect year-round iced coffee blend.  It was softly acidic, with sweet cola notes and the slightly citrus finish.  The perfect iced coffee no matter how you take it.



@camspi
5/18/2009 10:11 PM

Interesting that you say "cola" because a partner and I at my store were sampling ice coffees with different syrups.  When we sampled one ice coffee with sugar free cinnamon dulce, we made the comment about how it tasted like coca cola.

At another time, another partner and I tried Ethiopian Sidamo as our iced coffee, and really enjoyed it! Very drinkable and delicious.

Melody
5/19/2009 8:57 PM

Thank you for all the good iced coffee history information.  I truly enjoy the Terazza iced coffee.  

SBUX75Devildog
5/19/2009 9:08 PM

It's unforunate that Starbucks is not selling Gazebo Blend as part of Summer 1. I do have one customer who comes in and we have worked out a taste profile similiar to Gazebo Blend so he can have iced coffee.

KarleeC
5/20/2009 1:14 PM

All of the world flavors are great, but have you ever thought about the best iced coffees of certain U.S. cities as new selections for Starbuck's? Starbuck's definitely needs to give chickory a shot. The Sumatra flavor isn't as consistent as it used to be, whether it's roasting wrong or otherwise. Plus, if you did some domestic, you would definitely have a price break to offer. As for McDonald's iced coffees...try leaving some in your car through a hot day. The drink separates into2 parts:  1/an oil and2/ creamy sugar coffee syrup. Definitely interesting but not for a coffee drinker!

DJ@03
5/21/2009 4:38 PM

Our Iced Coffee is so popular nowadays that we should come up with a way to sell it to customers so they can make it at home.Many customers drink Iced Coffee even in colder months and   everyone should be able to enjoy their coffee,hot or iced,in any Starbucks store or at home anytime.

Thank you for bringing a product that one can enjo,even someone who does not drink cold coffee.

Suite2100
5/22/2009 9:21 AM

Anthony - great recap of your development of iced coffee. My one request would be to have 1/2 caf options. I have found the iced to be strong over time relative to other options and your explanation above makes sense to me now why I always found it a bit strong.  Short of that I tend to order a smaller size in iced.

licricket
5/22/2009 12:25 PM

I appreciate everything you are saying, but I would be very happy to show you how to make a regular iced coffee (decaf) which I can't easily get at Starbucks. I just want a large cup of ice, with a cup of decaf poured over it and handed to me so I can make a light decaf that is iced.  I can never get it easily, or two cups are used and wasted, or the person just doesn't get it. I am giving up on getting good iced decaf (not Americano) at Starbucks!

ArtM
5/25/2009 7:53 AM

Why was this all a secret?

1.  I never ordered ice coffee because I know that ice weakens the coffee.  THE FACT THAT YOU BREW DOUBLE STRENGTH FOR ICE COFFEE IS A SECRET!

2.  Toddy coffee is FANTASTIC!  Again, the fact that you ever did this was a secret to your customers.  

It continues to be the case that I only go to Starbucks for a place to get some reading or work done, or to meet a friend.  It's a nice urban social space and I AM VERY GRATEFUL FOR THIS SPACE.  It is a wonderful service to the community.  However your business decisions regarding coffee and food seem sadly comical.

Art

pms52
5/27/2009 5:16 AM

I love iced espresso drinks in the warmer months. However, I don't like the amount of ice put in the drink. There is very little beverage and within an hour, the drink is watered down. In two hours, I have nothing but ice in my insulated personal cup. I'm thinking of making my own ice from a purchased espresso drink and put it in the drink myself.

Bailey1028
5/29/2009 7:25 PM

When you first brought out Terrazza Blend I remember that you sold it in stores.  I bought quite a few bags just so I could have it at home all the time!!!!  It's one of my fav blends and WOULD LOVE TO BUY IT FOR AT HOME AGAIN!!!!!

ralphdabest
6/1/2009 9:52 AM

Hi Anthony! I live in Florida and me and my whole family drink Iced Coffee everyday. If there is one thing we don't like about it is that we have to drink it fast because it tastes bad after the ice has melted. I know exactly how to take care of that. My idea would improvle considerably the whole line of cold beverages. Please shoot me an e-mail: ralphdabest@yahoo.com or a message on my starbucks. I would love to enjoy my Iced Coffee in the morning.

decafzzz
7/4/2009 2:54 PM

I do not understand the no decaf in the afternoon thing.  From my perspective, it would make more sense to limit it in the a.m.   I drink my caffeine in the morning.  Caffeine after 12 noon is sure to keep me awake until midnight or later.  I can't be the only one.  If you are not going to keep the cold brew ready to pour in the store, at least decaf the terrazza beans and sell them so that those of us who enjoy our sleep can also enjoy a cold brew on a hot summer afternoon.  

Katheris
7/30/2009 9:57 PM

Serve it in decaf; I don't want a Cafe Americano, I want decaf iced coffee.  Simple.  Iced decaf coffee.  The Great American Southwest.  It will work.  No to trying to sluff off an iced Cafe Americano at a higher price(!) it just won't do.  I want a nice iced decaf coffee, not espresso, COFFEE.  And no arguments from the barista.  Just sell me the coffee, and put it over ice.  Period.

Katheris

lisrene7
6/29/2012 2:51 PM

NEED TO START SERVING ICED COFFEE ALL DAY LONG IN DECAF!!!!!!!!!!!!!!!

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