Zagat votes Starbucks - #1 Best Coffee

Thanks to YOU and our passion for coffee, today Zagat Survey®  ranked Starbucks #1 Best Coffee in the Fast Food and Quick Refreshment categories and as the #1 Most Popular Quick Refreshment Chain.  Zagat Survey®  rates and reviews companies based on thousands of opinions and is recognized as a leading source for consumer information.  Your opinion matters and we thank you for this recognition and the ideas you share with us at My Starbucks Idea.  Please chime in and share your thoughts and ideas with us about this exciting news...

Cheers!

Michelle Gass
executive vice president, Marketing and Category

® Registered trademark of Zagat Survey, LLC, used with permission. Within the Quick Refreshment category, ZAGAT 2009 National Restaurant Chain Survey. Within the Fast Food and Quick Refreshment categories, ZAGAT 2009 National Restaurant Chain Survey.

6/16 update:  Wow!  Thank you everyone for the overwhelming response to this great news.  I’ve been reading through the comments and agree with you that it’s not just the great coffee that makes Starbucks #1.  You have shared many comments about your store experience and the baristas.  Thank you for recognizing our wonderful partners.  Please continue to share your ideas on My Starbucks Idea so that we can enhance the Starbucks experience together.  Visit us here at the Ideas in Action blog to check on our progress.  

 Michelle

 

 

 

 

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Lucieaz
6/11/2009 11:08 AM

Well I have been a Starbucks fan for many, many years and have to have my fix almost daily ! Not too long ago I switched to decaf with just a splash of regular for health reasons. I must say though that I am very disappointed that the only decaf option now is House or Pikes. I love a bold coffee and want Samatra, Verona or any of the stronger ones back in decaf ! Please do the cost savings elsewhere. Please more options..don't forget about us die hard basic coffee drinkers  who just want a really good cup of coffee...and maybe a cookie ! Thank you

Spikey
6/11/2009 11:08 AM

Congrats to Starbucks!! Knew you could do it - I love your coffees and foos selections. Keep up the good work!!!

jkhrly
6/11/2009 11:08 AM

Congrat's Starbucks.  I personally am a fan of your Pumpkin Spice latte's.  I think they should become a flavor offered year round!!!

Arjaytee110853
6/11/2009 11:09 AM

YES! Congratulations!! You are the best coffee. And I can tell, because at least three days a week I can't get to a Starbucks and when I drink Starbucks again I can taste the difference. It's the only coffee I prefer. And evey barista is friendly and helpful. WAY TO GO STARBUCKS!!!!

dhemken
6/11/2009 11:09 AM

I love our local Starbucks.  The employees know my wife and myself and have taken the time to learn what we drink and even the time of day we have it.  In the morning, I need a Redeye after my workout and the afternoon/evening, I get a regular coffee.  They even know how much room I like at the top of the cup for half and half.  On the road, I enjoy the consistancy of always having a good cup of coffee.  Thank you Starbucks.

g8ergal
6/11/2009 11:10 AM

I usually stop at my local Starbucks drive through in the mornings and get my venti vanilla latte with 8 pumps of syrup. Sometimes I get a delicious breakfast sandwich. Everything is always great. I even go to Starbucks for lunch 1-3 times a week. A caramel frap is always a great afternoon pick-me-up. The one time I've had to deal with customer service, the lady was very helpful and went above and beyond to make a satisfied customer out of me. (I already was, I was just aggravated about something.) So, not only do you have the best coffee (trust me, it's 300% better than DD - theirs is always bitter, and I don't go there often but the couple of times I have, I always manage to get a cold sore on my lip. Ick.) , but you also have unbeatable customer service. Congratulations on your award! It's well deserved.

Stagie
6/11/2009 11:10 AM

Hey Michelle:

You hang in there because while the coffee is great, it's more than the coffee, going to Starbucks is a "happening"...the rich coffee aroma when you open the door...the mutitude of choices you have for a "pick-me-up"...and the chance to sip on a cup of coffee while relaxing with the newspaper...and if you look hard enough, there will be something positive in that newspaper too. Starbucks can make your day...

yummerdoo
6/11/2009 11:11 AM

I truly appreciate the predictability of a wonderful coffee or tea drink....sometimes a vivanno at the end of my work day and before the gym.  Starbuck's really has become a part of my family.  My sister feels the same way.  Thanks so much.  --Donna@Yummerdoo

ykmcomed
6/11/2009 11:12 AM

mmmm, I love my Starbucks!  I am a gold card holder for a reason, I'm there everyday - can't go without!  Even my nutritionist agrees that my SKINNY Carmel Macchiato is a benefit to my health.  Congrats!  Can you please bring back the Caramel Dulce De Leche?

lamomag
6/11/2009 11:13 AM

I live in a remote part of Florida and will travel 35 miles to get Starbucks coffee (brewed & by the pound) at least once a week.  It's worth the trip!!!

Debtran
6/11/2009 11:13 AM

Don't know how I would start my day without a latte.  Congrats, you deserve it.

gottahavemycof
6/11/2009 11:13 AM

Zagat figured out what the rest of us already knew!

mochamonday
6/11/2009 11:13 AM

Great Job Starbucks!  You have a good product, but more importantly you have great people that give great customer service!!!  I return to Starbucks, first and foremost, for the great partners you have and their commitment to excellence and consistency!  Again congratulations on continued success.  MM

stephers5
6/11/2009 11:14 AM

Where else on earth can you get the best coffee, cold or hot, at 4:30 a.m. via the drive-thru? Only SBUX.... Love your coffee...

acl
6/11/2009 11:14 AM

Congratulations - great coffee deserves a great reward - now just bring back the decaf after 2

robbyd
6/11/2009 11:14 AM

Besides great coffee and tea drinks, both hot and cold, it's nice to be served by friendly and intelligent servers all of the time in clean and inviting surroundings. That is Something that absolutely no other chain can say.

alabuckeye
6/11/2009 11:14 AM

No doubt that Starbucks is the best!  Thanks Starbucks for the free soy milk and syrups for registering my Starbucks cards.  That's a huge reward for me.  

aa1313
6/11/2009 11:15 AM

Well deserved!  Love that espresso! I tried many others but keep coming back!  Thank you for giving me something to look forward to each day.  

ventinonfat
6/11/2009 11:17 AM

CONGRATULATIONS!!  YOU'RE THE BEST!!  I'M AT STARBUCKS AT LEAST FOUR DAYS A WEEK FOR MY LATTE FIX!!

mlaronal
6/11/2009 11:17 AM

Thanks to the 72nd & Portland Ave Starbucks in Tacoma!

Kevin__
6/11/2009 11:19 AM

Congratulations Starbucks!!!  Best coffee in town.  Kudos to my favorite store on Madison St. in Forest Park, IL.

vhayesgreentea
6/11/2009 11:19 AM

Starbucks you have great products and some of the most enjoyable and personable staff.  MY Starbucks is located at Madison and Manzanita in Carmichael, CA.  It seems the entire staff knows me by name and knows my drink/s.  In fact, I tease them they need a button with my name on it! :)  I wanted to commend you on how professional but yet personable your staff is and I totally appreciate that fact.  God bless you! :)

AAANana
6/11/2009 11:19 AM

No surprise.  Starbucks has been number 1 with me for over 15 years.  When Starbucks came to my town, I was so happy!  The rest of the world followed and found out that Starbucks is the greatest coffee.  There are those that do not agree with me and that is okay.  I always challenge them to tell me why and try to change my mind, but so far I am still a Starbucks fan and always will be.

Acha
6/11/2009 11:20 AM

I was introduced to Starbucks coffee nine years ago. I was hooked and have not desired for any other since.  Starbuck's widespread and constant appeal should be commonplace everywhere, if not already.

Thank you, and Congratulations! Well done; well-deserved.

AuroraCO2
6/11/2009 11:21 AM

Congrats, Starbucks!  The cheese croissants are great; but I miss the almond filled bear claws.  They were my favorite treat with a latte.

dannyboy70
6/11/2009 11:22 AM

Way to go, SBUX!  Best latte in town for my money. Also love the more affordable alternative, the not-so-famous coffee misto. SBUX is a great company... you couldn't ask for a more deserving recipient of the Zagat award. Keep up the good work!

coffeeblog
6/11/2009 11:23 AM

I have to admit that I've switched to Peets because they have a more serious-tasting brewed coffee. But congrats to you anyway.

Sbear528
6/11/2009 11:24 AM

Congrats to Starbucks.  My favorite coffee in the whole world, I even buy the expresso beans for home.  It's the only coffee we drink even when we travel overseas.  Great coffee and wonderful people who work at Starbucks.  

jhajji
6/11/2009 11:24 AM

I stop in at my Lorton, Virginia Starbucks every morning, and it sort of centers me so I can begin my day in a positive way.  Thanks Starbucks, and congratulations!

riverman
6/11/2009 11:25 AM

Starbucks employees have the best personalities. Until several years ago I went to Einstein Bagels for coffee and bagel every morning monday thru friday here in Denver.

I now go to Starbucks monday thru sunday.  The employees are the best asset to Starbucks. The music is great also. Starbucks has become a household symbol of a place to go with friends.  Hangout and chat or to have a meeting.  When I go to the cabin outside Estes Park, Co.  Friday thru Sunday I always call friends  there and we meet at Starbucks. There are many other places one could go but we all prefer Starbucks.  I do think the coffee is strong but with a little added hot water it is great. If it wasn't great, you would not be in business. Well done my friends...

gmcret
6/11/2009 11:26 AM

Congratulations to Starbucks,  I enjoy your coffee; not the fancy stuff, just the regular coffee. I would ask that you have something besides Pikes, that stuff is just not all it's cracked up to be.  I would like to request some of the bolder stuff: Komodo, Verona, Sumatra. and the like. Thanks and keep up the good work. gmcret

maryanndandrea
6/11/2009 11:27 AM

Congratulations Starbucks. You ARE the best. My husband and I just love your coffee !!! No comparison with others out there.

pennicuik
6/11/2009 11:29 AM

Starbuck's Mocha Java Frappuccino gets me through any day....  thankfully a Starbuck's is up the street!

jimmyb
6/11/2009 11:29 AM

I enjoy my morning coffee...and Starbucks is my only choice...a great brew ...love my cup of joe.the first thing in the morning.....I also puchase it for my employees as well...I guess that you could say that we are a Starbucks family.......Jimmyb

Vett Bil
6/11/2009 11:29 AM

Love your other coffees.  Lose the Pikes Place.

H A L
6/11/2009 11:29 AM

Not exactly sure what blend changes may have been done to your standard drip coffee but it tastes less bitter and more mild but still with a full body.  I hope this revived business model of not resting on past success becomes your new status quo/ paradigm.  Cheers!

robbdav
6/11/2009 11:29 AM

Congratulations on the recognition.  I enjoy my morning outing to Starbucks because of the quality coffee and the wonderful staff.

dsaxbury
6/11/2009 11:30 AM

yes,your coffee is good however, your employees are not!  I am tired of a bunch of teenyboppers who are too busy gossiping to pay any attention to the  customers.

dandjcoo
6/11/2009 11:30 AM

This is great news!  I'm happy for the company.  Now if I could just get you to come up with a name for an iced misto so I wouldn't have to say "I want iced decaf coffee that's half coffee and half milk.   No, I don't want a decaf Americano.  Yes, I know that you don't keep decaffinated coffee in the fridge and I also know that you will have to brew a pot as decaf is only served on demand after 10:00."   Work on this, please.

Biddie Boo
6/11/2009 11:30 AM

Love my Starbucks.  Can't go as often as I used to but it is a wonderful treat!

christina_r
6/11/2009 11:30 AM

congrats to starbies! I first discovered you at Pike's Market in the early 90s and have been lovin' ya ever since!

books andbible
6/11/2009 11:31 AM

I love Starbucks frapacinnos but sometimes I want one in the evening and they discontinued the caffine-free ones, so I can only buy them in the early part of the day as I am greatly affected by caffine.  I know of several others who have the same problem.  Why can't we have them caffine free anymore?  I sure would go more often if they did.

rljaam
6/11/2009 11:31 AM

My husband and I do not care for the Pikes Roast. We wish more stores had other roasts available, particularly airport stores.

We do LOVE the 24 oz French Press menu addition. This is a great value for an excellent rich cup of coffee.

Queenbcrafts
6/11/2009 11:31 AM

Congratulations Starbucks! When I travel th Philadelphia I can't wait to get to the reststop in Allentown so I can get my Mocha.

I only wish you had some gluten free items I could have with it!

drumrev
6/11/2009 11:32 AM

I usually choose Starbucks over other options and just naturally go there first, so on a recent vacation, I just naturally went to Starbucks, where I was told they didn't sell decaf iced coffee.  My thought:  how strange that the company that started the whole "half-caf, mocha, latte, w/a twist of this and a dash of whatever, etc." couldn't do a decaf iced coffee.  So I went to another shop that had no problem filling my order.  I repeatedly went back to that shop for my entire stay while I was on vacation and didn't go back to Starbucks at all.  I spent quite a little bit of money that week on coffee.  Just thought you'd like to know.

TKfromTX
6/11/2009 11:33 AM

Congrats!   Always serving a delicious cup of coffee by a friendly face.

sandralovescol
6/11/2009 11:33 AM

congrads Michelle well done job!not only do i stop into starbucks every morning to start my day, I also really enjoy your on line ,keep those flavors roaring,thanks

sandra cole

tracymarlene
6/11/2009 11:34 AM

I love Starbucks coffee but I almost always to go Beeners because they email coupons to me.  (Typically $1 off or 2 for 1 deals).

If you emailed coupons I'd buy from you instead.

mamacarol
6/11/2009 11:35 AM

Congratulations Starbuck!

My favorite drink is a decaf, non-fat latte with suger-free hazelnut syrup.

Thanks!!!!!

bfaris
6/11/2009 11:35 AM

I, too, cannot let a day slip by without a trip to 1 o f 2 *bucks close to us even if it's 100 degrees...ridiculous  I work out of the house so I use that excuse to get out for a dose of reality in the afternoon.  If's also rewarding after surviving weekend grocery shopping...ridiculous, as well!  Grande drip, no room...pleeeeeeze.

mamacarol
6/11/2009 11:35 AM

Thanks Starbucks! I love to treat myself there!

sdavis6191
6/11/2009 11:36 AM

I love Starbucks but I wish you would bring a less expensive drip to my neck of the woods.  Have heard about a $.99 drip in other parts of the country but not here in OK.  Why not?

klaus1944
6/11/2009 11:36 AM

love your coffe and ice cream

TallLatte
6/11/2009 11:38 AM

Can't start my day without my tall nonfat latte. What's so great about star bucks coffee is, it always tastes the same. No matter where in the world you go you know you'll get a great HOT cup of coffee. Keep it up. BRAVO!

mrhollywood
6/11/2009 11:38 AM

Congrats Starbucks....  I cannot even think of getting ice coffee from any other vendor...  I recently converted a green-tea drinking friend into an expresso lover...  go figure...

ccallow
6/11/2009 11:38 AM

Love the ice coffee - pick one up for my drive home EVERY day.  Congrats -

EAM
6/11/2009 11:39 AM

We voted you best, at least you could have sent us 1 free coffee coupon.  Now that is how you show appreciation!

chasqui
6/11/2009 11:39 AM

I was in a Starbucks when I received the e-mail. Good job - Starbucks deserves recognition not just for making a good coffee but for running a good business. (oh, and for the good breakfast items!)

Susan Lyn
6/11/2009 11:39 AM

Job well done~ Congrats! Everyday I look forward to my Mocha Frappacino from Starbucks... Glad to see how many Starbucks are out there! I've been a customer for 8 yrs. now and the Gold Card comes in handy... Thank you for making my taste buds happy!

starbuckbum
6/11/2009 11:40 AM

kuddos on the coffee front! i know there a many starbuck naysayers, but i adore the chain for its superior java and also for providing a welcome oasis of calm pretty much wherever one goes around the usa and beyond...it's kind of like the comforts of home outside of your current or home of origin, without the pressure to leave! don't change!

ToffeNutCoffe
6/11/2009 11:41 AM

I LOVE STARBUCKS!  My SEATAC Airport Baristas are the best!  They always have my Iced Grande Non-fat Toffee Nut Latte ready at 430am!

Thank you!

shelley5588
6/11/2009 11:42 AM

For the last couple of years, my fellow mom's have been dropping our kids off at school and heading directly over to Starbucks for our daily chats.  We love Starbucks, the selection of coffee and pastries and the friendships with the barristas!

hootie232
6/11/2009 11:43 AM

YES Starbucks is the best coffee---no beans about it

PAPA_SURF
6/11/2009 11:43 AM

Hey well deserved! Love the coffee; the food (especially the TOP POT APPLE FRITTERS :) ) and the folks that work there!

One thing that I found annoying however was I received an offer for a free coffee of my choice if I purchased a certain bean coffee. The folks at the store knew nothing of it and when I emailed Starbucks no one ever got back to me...

Aloha

DebsSweet
6/11/2009 11:43 AM

One Venti Mocha Frapp with whip EVERY single day!!

Congrats on being #1 -- of course you are!

whatever410
6/11/2009 11:44 AM

I love the carmel macchiatos and pumpkin spice lattes.  

I hope they bring back the signature salted carmel hot chocolate.

clusk2
6/11/2009 11:44 AM

Congrats Starbucks I love your coffee and your employees!  I have a great experience every time i go to one your stores!  

Cottage Bliss
6/11/2009 11:44 AM

Congratulations on your deserved award, Starbucks!!!  With all the competition out there, anyone who likes REAL coffee will be a Starbucks fan forever!!!  The rest of those coffees are like colored water!!!!  Continued good luck on your success.

Cottage Bliss

books andbible
6/11/2009 11:44 AM

I also hope you will bring back the coconut fraps and give coupons.  I love starbucks

Maxi
6/11/2009 11:46 AM

I can't believe what a difference your new equipment makes in the taste your the expresso coffee products.  We will only use stores that have the new expresso makers.  I know what a snob I am, but what once was a great drink is now a perfect one!    Also please bring back the collectible Bearista Starbuc Bears!!

patico
6/11/2009 11:46 AM

I stop everyday by my neighborhood STRBX and have no complains of the great service and the quality of my coffee. Keep up the good work :)

sillydust23
6/11/2009 11:46 AM

Wonderful job!

RABsmellCoffee
6/11/2009 11:47 AM

My Boss gives me Starbuck's Gift Cards for a JOB WELL DONE, How Great is that? Congrats! One should wake up and smell Starbucks Coffee, before trying to smell the roses.  Keep them brewing!

firemar822
6/11/2009 11:48 AM

Thank You Starbucks, great baristas, great products. I am hooked.

Coffeeaddictio
6/11/2009 11:48 AM

Very well deserved victory. I have often thought I was your biggest consumer, but after reading through some other posts, I now see that I have competition out there. Keep up the great work.

pikeplacestink
6/11/2009 11:49 AM

Please give us more options in the afternoon. The blend Pike Place is not very good. I miss Verona so much.

momofoneNJ
6/11/2009 11:49 AM

I do like Starbucks, but as an European coffee lover I have to tell you that your coffee tastes a bit burned and is highly overpriced. Take a look at our economy...how can you justify charging that much for a simple latte???? I'll never understand it. That's just pure greed. Sorry, but that's how I and pretty all of my friends feel.

sallysmom
6/11/2009 11:50 AM

Our favorite place to stop and get refreshed, wish we could on a daily basis.  Love the pastries as well as the coffee.  Our fav is the Breakfast Blend for home brew but MY favorite is the Java Chip Frapachino for a special treat - yum .  Congrats on being #1, well deserved honor.  

EFS
6/11/2009 11:52 AM

Starbucks disappoints me.  As someone who likes coffee but can't have the caffeine, Starbucks has made it increasingly difficult to frequent the place.  Caribou and Saxby's are far more accommodating.  You may have won because there are so many more of your stores than most fast snack restaurants combined.  You are a coffee place.  Why not show it by making frappachinos in decaf (frappachino lites would be especially nice) and iced coffee in decaf?  If you promoted a decaf frap, "they would come."  I sure would far more frequently than I do now.  

cajebo
6/11/2009 11:52 AM

you're welcome. glad we could help you to zagat dominance.

(i'm going back to your "thank you email" now to see if I overlooked anything.)  :)

hikefree
6/11/2009 11:52 AM

I love Starbucks. When my husband and I go on vacation, we seek out a Starbucks. Sometimes it is quite challenge. We are hikers and are around the mountains alot. Not to many Starbucks there, but if there is one we always find it.

Thank you Hikefree

leslie61
6/11/2009 11:52 AM

CONGRATS!

LOVE LOVE LOVE the coffee

Prispunny
6/11/2009 11:53 AM

Better Latte' than never!  Congrats on a grande award.  You must be foaming at the mouth!

DonnaHut
6/11/2009 11:54 AM

Great Coffee!  Enjoy your new breakfast items, too.!

ColleenB
6/11/2009 11:54 AM

Congratulations Starbucks!  You have my absolute favorite coffee....no one even comes close.  My day doesn't get started right if I don't have my grande brewed with cream.........and low fat cinnamon swirl coffee cake.  Yum!!

Bugnme
6/11/2009 11:54 AM

Congratulations on well deserved recognition..... My daughter and I have enjoyed our coffee from Starbucks across the US and into Hawaii and are never disappointed.  It is truly one of our addictions we share....coffee and shopping.

Keep it up Starbucks.......

Old Fossil
6/11/2009 11:54 AM

Nothing new....  When it comes to coffee (and service) - Starbucks is head and shoulders above the rest.  Congratulations, and WELL DONE  to all concerned !!!        

nattennis
6/11/2009 11:54 AM

Even if Dunkin Donuts has special promotions, I can't stay away from Starbucks tall vanilla latte, no foam, with 2 sweet-n-low.  

nattennis
6/11/2009 11:54 AM

Even if Dunkin Donuts has special promotions, I can't stay away from Starbucks tall vanilla latte, no foam, with 2 sweet-n-low.  

watermelolady
6/11/2009 11:55 AM

I love my Starbucks!!! I sit there for about 4 hours every Mon-Thurs (while my daughter is in school). It's become like a second family! And the coffee is always great too!

terryble
6/11/2009 11:55 AM

I think that since WE, the customers, helped to vote you #1 you should give back and offer coupons or discounts to all of your members.

marypicchiello
6/11/2009 11:55 AM

was there ever any doubt???

lagambino
6/11/2009 11:55 AM

I subscribe to the Washington Post in the DC area, and they have a Post Point scheme where you can  redeem points for various products at businesses around town. But Starbucks is not on their list of participants. They say that they are adding particpants all the time, but Starbucks either doesn't want to participate or they haven't contacted Starbucks to ask if they want to participate. I'm a Starbuck coffee drinker a few days a week, and I would love to be able to redeem my points at Starbucks.

mktanalyst08
6/11/2009 11:56 AM

My analysis long ago pointed to Starbucks as the best coffee. I make a pot of Starbucks every morning for the enjoyment of all in my home. Of course, if I am out of the house or on the road I always seek the nearest Starbucks for my coffee fix. I wouldn't drink anything else!

Bugnme
6/11/2009 11:56 AM

Congratulations Starbucks...you are our number 1 choice coast to coast, Hawaii too.....My daughter and I wake up and go to sleep with your coffee....It is truly one of the addictions my daughter and I share (coffee and shopping).... Keep it up Starbucks...

debbiejwilson
6/11/2009 11:56 AM

Love your coffee; always have always will, but I think you should nix the breakfast sandwich thing. Stick to what you do best!

adam1952
6/11/2009 11:56 AM

It is great to be served with a hot fresh coffee & a great smile , it is make my DAY.

Adam

melmasi
6/11/2009 11:56 AM

I was so glad to dispel the myth that Starbuck was so much more expensive than other coffee.  This coffee has the best flavor and body of its kind!  And the staff are always so friendly!  Congratulations!

dopiobill
6/11/2009 11:57 AM

Congradulations on being #1. When will I be able to use my gold card in Shanghai?

iamlove
6/11/2009 11:57 AM

You deserve it!  Congratulations.


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