Starbucks Coffee

I'd be more thrilled about the mobile card app if it worked properly.  There's a lot of us - more by the minute, as I do searches - who seem to be unable to use their registered accounts to log in.  When will this get fixed?

Hey Chuck:

Assuming the test is a screaming success,  how long before sbx rolls national and will Card Mobile be available for use in all locations including your licensed concept stores (specifically the Safeway family) where I do most of my purchasing?  

Many thanks.

fantastic.. only better would be to order (integration with your other app) with the card.. then go pick it up

I know deleting cards with zero balance shouldn't be the fix for logging in... all I know is once I deleted those cards from my account so I only had the Gold Card showing, it connected just fine. And that was after three days of trying everything else from uninstall/re-install to rebooting my phone. Shouldn't be the problem but just maybe? it is.

btw, I tested out the payment process and once we got the scanner and phone positioned correctly it worked with no issues. It was a great feeling.

Ok - here's what I have tried. Removed all the cards. Same login error. Added gold card only. Login error. Added mini card. Login error. Changed login id and passwords to four different combinations. Login error. It has to be something with the internals of the account that's preventing the connection from continuing. My account is a portover from the Starbucks Gold account - wonder if that could be it. I am also wondering whether I should make a new Starbucks account and try again.

Chuck,

I'm not sure if this is the correct place to write this comment, but here goes ---

I really love this idea and have downloaded both iPhone apps, however I don't quite see the logic in having 2 of them.  Both apps ideally should be rolled into one. When I'm traveling, why do I have to go into one app to find you guys and another to pay for my beverage?  What would be even more beneficial is to have the store locator indicate if it's a corp store or an affiliate.  This way I know before I walk in if I can use my gold card or if i need to dig out my Duetto card. I don't like to hold up the line while I'm fishing for a form of payment.  Technology should streamline and simplify our lives (and by default our caffein addictions) and I think you are on the right path, but it seems like Starbucks took an illogical exit somewhere.

Don't know why it posted my comment as "Anonymous" :(  Maybe I timed-out, who knows.  

The above post at 5:28 is actually me.  Hopefully it will hold this time.

Not sure where to put this, but I've found if I create a new account, and move my card over to that account, I can finally log in with my new account.  Nothing I tried doing with my original account, like changing username/password/email address/adding cards/removing cards, worked.  Not sure what the disadvantages of using a new account, though.

Madison, WI here.  I would goto  Starbucks ALOT more if i could pay with myiPhone app here in Madison, and  would goto more Starbucks in general if i could use this app to pay. Great idea and app hope it is a BIG hit!

These sound like nice apps but I can't use them since I don't have an iphone.  Will you be creating apps for other phones?

Mobile App works great!!!  I'm wondering when I can use my iphone to purchase items in NJ.

Also having problems logging into my account.  Keep getting same error message.  There seems to be no help from Starbucks.  Tried to create a new account with the app and that works fine.  Now I have two accounts.  I don't want to transfer the card from my old account and can't find a way to cancel the new account.  Why hasn't this problem been fixed yet?  How about answering some questions from some or your customers who seem "desperate" to use this app!  Come on guys it's called customer service.

Like others above I have deleted and reloaded the Mobile application about 8 times with the same result.  Tried logging in on a friend's IPhone  just to see what happened and got the same error message.  Found an old Starbuck's card and added it with absolutely NO problem and added funds to it.  Currently, I have my original card which is linked to auto-refill from checking account and I cannot log in with that card since it is linked to my Starbuck's account.  Oddly, I linked the old card that I loaded from Mobile application to my regular account and it works fine.  So strange.  Hope that this is fixed soon.

The iPhone app has all major credit cards for the refill card option. The only card missing is THE STARBUCKS GIFT CARD! Please look in to including this as whenever I get Starbuck Gift Cards, I just like to load them onto my Gold Card.

I have downloaded both apps and haven't had any problem logging in (yet). I think if there is a way to combine both functions into one app, that would be ideal. If not, I'll probably only keep the Mobile Card app as any variety of other GPS enabled apps can direct me to the closest SB. This, of course, is only if the pay-by-phone gets rolled out in wide release. I anxiously await that.

Why does the iPhone get everything?!!!

I hope you develop the app for the BlackBerry as well!!!

when will it be hitting the Dallas TX market??

I am still having the same issue logging in. I changed my user name to be more than 6 characters and my password as well. Any other ideas? Anything else I can look at?

As per the post above by Chuck Davidson, the problem is indeed fixed for me.  Today, while waiting in line at a Radio Shack, I decided to try activating my account and was stunned when it WORKED.  Thank you for listening and for trying to resolve this problem.  Not if this application could be combined with the other Starbuck's application.  

I tried the Mobile Card app at the University Village II store in Seattle the other night. It worked beautifully! The two baristas there were excited for me as well, which made the experience even more memorable. :-)

I hope that more stores in the Seattle area will provide the Mobile Card payment option soon - especially the one located on 4th Ave. and Blanchard. That's where I go every day. :-)

I posted on the starbucksideas page as well. I really enjoy the starbucks mobile app. Agree with other poster who recommended combining the location app into the mobile app to find locations with type listed as well. I truly believe Atlanta GA would be a great city to continue to test the barcode mobile pay option. Please roll out here as soon as possible. I am an IT consultant and have been showing off the app to my clients, most of whom have iPhones. All of them were very excited at the possibility of paying with iPhone. Look forward to using this feature as soon as you can roll it out. Thanks.

Mobile App works good, I had no problems logging in,  when can we use the iphone to purchase items in NY.

I also posted this on the Starbucks Ideas page.  Please add an automatic balance refresh to the my Starbucks Card app when it starts up.  I made the mistake that it does this and then my card started coming up empty.  It seems to be an easy fix.

Sad!  Made sure that my Username and Password were 6 or more characters in length and it still will not logon.  I get, "An unexpected error occurred.  Please try again or come back later." error.  So, I am still waiting..waiting..can't wait!

Love the apps. Great concept for visitors of towns unfamiliar with locations and/or for interstate travel. This is the kind of innovation your customer base embraces.

great idea.......what about an app for the blackberry?

Apps version 1.0 are almost always a problem. I too can't Login using the Starbucks Mobile Card after an iPhone OS upgrade from 3.0.1 to 3.1.  It did work...  once upon atime.  The good part is that Starbucks is working to solve this tricky problem.  Thanks Chuck......  

Please make available in Austin, TX!!!

The idea is awesome and the app looks great... only one HUGE problem.  Bring it to the Portland Metro Area Stores.  I have talked to at least 50 people so far that love the idea and are waiting to use it.  So bring it to PDX already!

I live in the bay area where some stores are being used for testing the iPhone app.  Unfortunately the closest store is 15 to 20 miles away from me.  I can't wait to be able to use my phone to purchase my drinks!  The stores I do go to haven't even heard of the app yet. I've found the same response in Southern California as well.  Please hurry and make this a reality in all Starbuck stores soon!!

Two issues I want to see addressed:

1. When you set up auto-reload on through the app the minimum reload value is $25 and the lowest value that triggers a reload is $20. On the website you can set it for $15 and $10. Why the inconsistency? I like setting my card to 15/10.

2. Can you please bring the mobile payment feature to the Boston area? As one of the tech centers of the country this would be a natural choice to test it out.

I have the HTC Touch Pro and was wondering if you guys were planning on coming out with a starbucks card application for HTC phones

I am really enjoying my new app.  I have never had a single problem with it, ever.  I use both apps regularly.  I am eager for payment via the app at my many local stores in Denver/Colorado Springs CO to be available.  Currently I use the card balance and reload features the most.  I also have a variety of friends' drinks stored as well as often I am the one that makes the SBUX run for the office in the afternoons.  Very cool feature btw.  Thanks for a great job so far.  Keep up the good work.

LOVE the concept! Hope we see it soon in more locations - and available in ANDROID. Everyone I know that got a phone this christmas got an android based phone - iphone is kind of old school.  ;)

I absolutely loved using the mobile feature on my iPhone when I recently visited Seattle on business. It was very easy to use and I actually reloaded my card "on-the-fly" right in front of the cashier because my card was short! I used the mobile feature for the 4 days I was in Seattle and couldn't dream of a more useful application for the iPhone. Now... I can only hope that the wonderful decision-makers of Starbucks brings this convenient feature to a store in Walnut Creek, California!!! This would be my little slice of heaven!! Thanks All!! On a side note: Thanks for all the wonderful donations to my fellow Marines stationed overseas!! Semper Fi!!

i really love that there is now an app for starbucks but please make one for the blackberry. I know that most of your clientele is young but the working world loves your coffee too and more often than not they will have a blackberry and wouldn't mind having an app that can pay for the coffee as well as order it and have it ready when they get there. other than that your on the right track

My apps was working until for some reason when I got my new gold card it stopped.  I have AT&T 3s iphone and every time I now try to login I get an Error message "An unexpected error occured. Please try again or come back later".

Please help!!!

Please test the mobile iPhone payments at the Redmond Town Center Starbucks locations- after all, these are the home stores to many of your local AT&T Mobility offices and friends....

7301 164th Ave NE

I-147

Redmond, WA 98052

16500 N.E. 74th

Ste. C-105

Redmond, WA 98052

Please post a fix for login Error "An unexpected error occurred. Please try again or come back later."

I have iPhone 3G - my username and password work on the starbucks.com site - one card registered.  I've downloaded and deleted the app twice in an attempt to log in through the Mobile Card app.

PLEASE! bring this app to android!!! not all of us have AT&T, but we shouldn't be punished for that! I am a huge starbucks fan, and if I could have this app on my Android phone then I would be so incredibly happy. Please Starbucks make this happen, android is the hottest, and one of the fastest growing mobile platforms out there, if you make it, i promise there will be many many downloads by faithful starbucks fans.

Are you planning to release a mobile app for the Android platform? Hope so!

Any word on a fix for the "Unexpected error"? This problem has been going on for over a year according to the posts in this thread. I got the app, it worked, then it stopped working. Now I cannot log in. Yes my username is longer than 6 characters. I even tried creating an entirely new account under a different email and got the same error.

The only way I seem to be able to do anything about it is to post here which doesn't seem to do anything. This is really frustrating and no response from Starbucks is just aggravating. The most recent update (11/17/10) did nothing for my problem.

I will appreciate if the mobile app has ability to redeem reward points instead of doing mail to my house, as I know there were few times someone thrown it away as an advertisement card.

Hi - still cannot login to new starbucks iPhone app with login info and password - everything is at least six characters or longer - Starbucks mobile card app works fine - concerned that they will be dropping this app

I'm not sure where I'm supposed to log an error I keep getting when trying to reload my gold card via my iPhone app... I've tried for the last 2 days and continue to get the "Unexpected error has occurred, please try again later"

Any help would be appreciated.

Thanks