Ideas In Action Blog

DadCooks

10/28/2010 3:59 PM

Thanks for the informative post.

Too bad the majority of folks will not read this and you'll still get a lot of "city mug" requests.

What may placate some of the mug requestors would be if what mugs are made would also be available at the StarbucksStore.com. I for one would buy Chicago and San Fransico mugs.

DadCooks

10/29/2010 4:24 PM

24-hours and no other comments, but sure enough another mug request on MSI.

Too bad people can't slow down their lives enough to read and learn.

IMHO, this social networking mentality fostered by Facebook, Twitter, etc. is making people lazy and...

(probably some debate will start now)

Starbucks, keep trying to educate and inform--some people will get it.

Travel Freek

10/30/2010 7:22 PM

Is there a chance to get a list posted online of all the official mugs created. Sometimes I've visited a city that does have quite a few locations and the staff don't even know if one exists for their city? It would save time for those who travel around and collect.

sbx_bean

11/1/2010 12:18 PM

Here are the current offerings in the U.S. and Canada:

ARCHITECT SERIES - Alaska, Atlanta, Atlantic City, Austin, Boston, Cleveland, Dallas, Denver, Fargo, Fort Worth, Fresno, Harlem, Houston, Jacksonville, Los Angeles, New Mexico, New York, Orange County, Palm Springs, Phoenix, Raleigh, Sacramento, San Diego, San Francisco, San Jose, Seattle, Tuscon

GLOBAL SERIES - Alaska, Arizona, Atlanta, Austin, Boston, Calgary, California, Canada, Charlotte, Chicago, Cleveland, Colorado, Dallas, Denver, Detroit, Edmonton, Florida, Fort Worth, Hamptons, Hawaii, Houston, Indianapolis, Jacksonville, Las Vegas, Los Angeles, Memphis, Miami, Montreal, Nashville, New Mexico, New Orleans, New York, Niagra Falls, North Carolina, Ohio, Orange County, Orlando, Philadelphia, Phoenix, Pike Place, Pittsburgh, Portland, Sacramento, San Antonio, San Diego, San Francisco, Seattle, St. Louis, Tampa, Toronto, Twin Cities, Vancouver, Vancouver Island, Waikiki, Washington DC, Whistler

DadCooks

11/1/2010 6:26 PM

Thanks sbx_bean, now I need to get some pen pals in a few new cities ;0)

JellyfishKing

11/2/2010 9:35 PM

I live in Perth, Western Australia

Sadly there are no Starbucks in Perth at all.

I have been collecting the city mugs for a couple of years when I visit other cities. I have Hong Kong, Cebu, Manila, Melbourne.

My question is - can I order these online?

Thanks

JFK

snshown

11/6/2010 6:02 PM

I spoke to my local barista today and asked her why my state didn't have a mug and she said that not enough people in the state have requested one and I should go on here to do so. It looks like this may not be accurate those from the comment above about having to have a minimum amount of stores. Can you let me know for sure about what I was told?

Thanks!

m26blue

11/7/2010 2:21 PM

I love them! Started collecting them a few months ago!

OneLumpOrTwo

11/8/2010 8:05 PM

And what about the earlier series of black and white city mugs? And the earlier ones with the colored panels. There were dozens of these, all for different cities, but all with the same design theme. And these mugs certainly existed before 2007. Don't they count?

OneLumpOrTwo

11/8/2010 8:09 PM

I was in Niagara Falls two weeks ago. I went to six Starbucks' stores. None had any Niagara Falls Mugs. Canada mugs were there- in huge numbers in some stores, but not one Niagara Falls mug to be found anywhere. Disappointing.

ChicagoCapen

11/9/2010 3:25 PM

What about tumblers? I see Chicago Starbucks tumblers on EBay. Do any of the Chicago stores have them? Where would I go? I need a dozen of them.

trailside

11/14/2010 4:48 AM

I've traveled around the world, just came back from central Europe (Czech, Germ, Austria, Hungary) and most of the Starbucks' had the mugs... I've purchase the several from the far east and toted them around. Being a light traveler, I assumed that you could order them online and have them shipped. I have not found where that is possible... Please advise how to order them. Steve

P.S. I would vote for a Kansas City mug too.

sbx_sspe

11/17/2010 12:10 PM

Hello again! To answer the latest questions—

@ trailside & JellyfishKing, earlier this year we offered city tumblers from select U.S. cities on our website. Currently, our feeling is that part of the magic of collecting is the ‘hunt.’ If we offered the series online, some of the delight and exclusivity would disappear! Any customer could nab a mug from any part of the world, without visiting the location. What’s the fun in that?

@ChicagoCapen, we offer city tumblers in our licensed stores—typically, these service airports, hotels and grocery stores. If your local grocery store has a Starbucks, that might be a good place to start.

@OneLumporTwo, we had a Niagara Falls ‘Architect’ mug a few years ago. It didn’t meet our performance expectations, but we’ve received a lot of recent demand for it. We’re exploring the option of re-introducing it into the assortment. Stay tuned.

@snshown, requests always help—as they say, ‘the squeaky wheel gets the grease!’ If we see a significant number of demand for a single location, then we’ll look at store count and traffic within that area, and go from there.

Thanks for your questions and comments!

Traffictech933

12/27/2010 11:34 AM

Hello Sarah,

Been to Starbucks in Niagara Falls (Pretty much all stores each time) twice in November and December and I have yet to see a Niagara Falls city mug. We always getting told that they are on back order. How long does it takes to get the stocks replenished? There are many Canada mugs available but it's not the same.

And yes, as the National Capital of Canada, Ottawa should have a city mug as well as Quebec City. There is too many tourists in these 2 places to pretend there is not enough demand for them.

dchausse

1/13/2011 4:34 AM

I was wondering if 4 stores was enough because our famous Quebec City Has only 4 stores but has a worldly renown. I just celebrated it's 400th anniverary!

anyway let me know

Dom

larryfil

1/26/2011 3:07 PM

hi sbx_sspe,

Can i have the official list of those country and city mugs has the 2008 Global Icon series?

Thanks,

Larry-Manila

faltares

3/8/2011 11:34 AM

Hi Sarah,

Add me to the list of people looking everywhere for a Niagara Falls city mug. Replenish the stocks please!

Hard to believe that Banff gets a city mug and Winnipeg or Ottawa doesn't.

GrandePike

4/1/2011 8:54 AM

Hi Sarah,

can you order the Mugs on line or do you have to visit a store in person

garfieldlam

4/14/2011 12:59 AM

hi Sarah,

Very interesting information and I have a particular question regarding the Vienna Mug (2008 Series) - would you be able to tell me how many of the Vienna mugs were produced and the brief history of this particular mug (when was it launched in Vienna etc)? it would be very much appreciated. Thanks!!!

garfieldlam

4/14/2011 12:59 AM

hi Sarah,

Very interesting information and I have a particular question regarding the Vienna Mug (2008 Series) - would you be able to tell me how many of the Vienna mugs were produced and the brief history of this particular mug (when was it launched in Vienna etc)? it would be very much appreciated. Thanks!!!

garfieldlam

4/14/2011 12:59 AM

hi Sarah,

Very interesting information and I have a particular question regarding the Vienna Mug (2008 Series) - would you be able to tell me how many of the Vienna mugs were produced and the brief history of this particular mug (when was it launched in Vienna etc)? it would be very much appreciated. Thanks!!!

Boldstreet

5/25/2011 8:54 AM

Hi Sarah,

I work in Starbucks Boldstreet in Liverpool. I noticed there’s a lot of people asking for a city mug for their city on this website, and although I would be most delighted not to bugger you on this one, I think there’s a strong case to be made for Liverpool. Liverpool is only second to London as the most visited city in the UK and with good reason. Liverpool is, among other things, famous for being the birthplace of the Beatles of course and we’ve got people coming from all over the world to see Penny Lane, Strawberry Field and the Cavern Club among many, many other Beatles related sites. Music tourism alone is massive here, and the amount of Starbucks loving tourists coming to our store with recently purchased Beatles souvenirs is not to be underestimated.

The Beatles aside, Liverpool attracts visitors (mostly) from Asia, North-America and Europe non-stop for all kinds of reasons. The international following of Liverpool FC is massive - we’ve had people from all over Europe coming to attend football matches (Last year an estimated 4000 people came from Holland to support their team for a single match, for example, most of them camping the entire afternoon in our stores) and quite often people from other countries, like Spain and Italy, come over to support Liverpool FC too.

Liverpool has got a thriving cultural scene - the city was even Capital of Culture in 2008 - and music events like Sound City and Creamfields as well as the Tate Gallery hosting a Picasso exhibition attracted many many many people to our city, an awful lot of them visiting Starbucks and hoping for a Starbucks/ Liverpool souvenir.

The economy is not too bad at the moment (it could be worse) but as you may now, every little helps, and right now we find ourselves seeing visitors from the other side of the world coming to our stores with spending money, and we are only able to offer them a mug with ‘Edinburgh’ on it. Because we do sell mugs with Edinburgh on it, the Scottish city that famously got nothing to do with us. The England mug we have does sell, as does the London mug, but having to explain to customers that a city people from all over the world know and love is too small for its own mug is not in my personal top ten of favourite things to do during my shift.

I have heard it’s the company’s policy only to produce mugs for cities with a certain amount of Starbucks stores, but I would appreciate it if you could help us out here. I’m sure you’ve got other things to do, but if you got a spare moment (and please feel free to get yourself a drink first now you finished reading this epic request), but I think that having Liverpool Starbucks mugs would definitely enlighten our customers.

Thank you,

Floris

Starbucks, Boldstreet

Liverpool, UK

houstongal

8/13/2011 1:19 PM

Will Starbucks offer different designs for the City mugs. They are starting to look the same. My Memphis and Austin mugs are two different shades of green, but each have a musician as the main picture. Kind of boring. I know, I should be grateful you offer city mugs at all, and I am. Just wondering if we have something exciting to look forward to.

Flyerz

11/4/2011 11:17 AM

Wondering if you can list the actual Starbucks that sell the City Mugs -or even just the airports that sell them. Being a light wieght traveller as well, I like to pick them up on my way home. But have been very disappointed a few times to find that the airport Starbucks did not have any? If I know the airport I am departing from does not carry them I could at least look around the city I am in prior to leaving.

Thanks,

Canada

caretaker

11/24/2011 2:42 PM

Hello and good day!

There re actually lots of people around the world who have been enticed to collect Starbucks mugs (and other merchandise). I would love to see an official site from Starbucks itself that has a list of all mugs, presently manufactured, discontinued, and future additions. Just to keep us more enticed.

Thanks

littlemiller

12/14/2011 8:20 AM

Hello Sarah,

I am the spouse of an active duty military member. In our last move (these happen often) from Italy back to the USA, three of my treasured Starbucks city mugs were broken!! I was wondering if there is anyway that I can replace them?

Also, in our new location here in Oklahoma City, I am told by the Baristas that City mugs are not offered here. With a city so rich in culture and tradition, not to mention a large number of Starbucks locations, I am surprised a city mug has not bee created!

Thanks so much!! Happy Holidays!

littlemiller

12/14/2011 8:20 AM

Hello Sarah,

I am the spouse of an active duty military member. In our last move (these happen often) from Italy back to the USA, three of my treasured Starbucks city mugs were broken!! I was wondering if there is anyway that I can replace them?

Also, in our new location here in Oklahoma City, I am told by the Baristas that City mugs are not offered here. With a city so rich in culture and tradition, not to mention a large number of Starbucks locations, I am surprised a city mug has not bee created!

Thanks so much!! Happy Holidays!

jason9

12/14/2011 12:21 PM

On one hand, I think the hunt is important, on the other hand, getting replacements seems like a great way for Starbucks to help customers reconnect with those timeless memories while traveling. I got my first in China and for fear of something happening to it, I have stopped using it.

I think it could also be a big motivator to have a mug to a city that you would want to go to one day. I would love to go to Wales where my grandfather lived and that mug whould be really cool.

jason9

12/14/2011 12:22 PM

On one hand, I think the hunt is important, on the other hand, getting replacements seems like a great way for Starbucks to help customers reconnect with those timeless memories while traveling. I got my first in China and for fear of something happening to it, I have stopped using it.

I think it could also be a big motivator to have a mug to a city that you would want to go to one day. I would love to go to Wales where my grandfather lived and that mug would be really cool.

Lyssa78

1/15/2012 8:16 AM

I think a Kansas City mug would be great. I'm not from there, but usually go a couple of times a year and I would buy one.

BlackCatII

2/1/2012 9:42 PM

I would vote for Kansas City, Quebec City, Winnipeg, Ottawa & Liverpool!

mug1966

2/12/2012 7:53 AM