A Quick Peek at Your Rewards

Some of you have asked for better ways to keep track of your Starbucks rewards. You’ll be happy to know we have an answer!
 
On October 31, we launched an easy, new way to check your rewards – the Starbucks.com mini-dashboard. Go to Starbucks.com and click on the Sign In link at the top of your screen. Once you sign in, your dashboard will show your balance, level and available free rewards from any page within our website. Simple, right?


 

 
Here are the other ways to easily keep track of all your future free drinks or food:

My Starbucks Rewards™ emails: If you’re in the United States, you’ll receive an email when you earn a reward. If you haven’t already done so, it’s a good idea to check your account to make sure we have the correct email address on file.  In Canada, you must opt-in to receive email notifications of your free rewards.
 
At Starbucks.com: Sign in to your account on starbucks.com to view your rewards balance.  For more details, click "See More Details" in the My Rewards section and then click "Rewards History". Your total available rewards are visible at the bottom of the calendar. You can click the cup icon to see specific details about that reward.

On the Starbucks mobile apps (iphone and Android): Open your app and tap on the Rewards section. Tap "Details" in the upper right corner to see your available rewards and history.  (You may need to wait a few seconds for all the data to load and be sure you've downloaded the latest version.) 

Inspired by your ideas:

Keep Track of Rewards
posted by David Moriya



2xDailySBDrink
11/7/2012 8:18 AM

Needs to display expiration dates, or do away with expiration all together.

sbx_bean
11/7/2012 9:05 AM

You can check the expiration of your rewards at Starbucks.com.  Login to My Starbucks Rewards and click on "Rewards History".  On the calendar you can click on the reward icon and it will show you the expiratation date or if it has been redeemed.

carollk
11/7/2012 4:32 PM

If you log in to My Starbucks Rewards, you will not see a link for Rewards History.  You have to click on a link called "See More Details".  THEN you will see Rewards History.

Beer or Coffee
11/7/2012 9:16 PM

The website shows that I have one reward that was earned in November.  My android app shows a different reward that was earned in October.  Both rewards should be valid.  

My android app is up to date and works quite differently than described above.

SFGiant49er
11/8/2012 4:38 AM

If you're already giving the customer a summary of total available rewards, then why not just take the extra step and provide the expiration dates on the same screen.  Why add the extra work of having to click on each cup icon?

hnlworker
11/10/2012 6:26 AM

Yes, I agree with SFGiant49er.  Itemize available rewards with expiration dates in this mini dashboard and it will be perfect.

jazykat2
11/11/2012 6:29 PM

Seems like this is harder then just bringing in the postcard!  I've read thru a lot of instructions, posts, FAQs yet I still am doubting if it will work in store!

I know I have the rewards, two actually, and I know I have TO TELL the barista I want to use the reward, but I'm doubting how it is done correctly if the free coupon, or whatever you.call it now, is not itemized in the CARD BALANCE.

How do I know it will work?

Call me old fashion, but I miss the simplicity of the postcard.

In the end, sounds like a money saving venture-- no more postcards or postage.  And when the reward is not really easily available in the app card balance, I wonder how many won't get used because there are so many steps to redeem them?

carollk
11/11/2012 7:21 PM

I used my first electronic award today.  I just told the barista I had a reward, handed her my card, and told her what I wanted.  After she punched it in and I saw the full amount credited on the machine, I told her what else I wanted.  It was very easy.

hnlworker
11/13/2012 1:50 AM

I've been able to use my rewards without any problem, except for once.  The key is to tell the barista you have a free reward you want to use before you order.

The one time I had a problem, the barista was apparently zoning out when I told her I wanted to use a reward and she didn't push the correct key.  She also didn't give me a receipt so it was a good thing I checked my phone app and saw that the amount for the drink was actually subtracted from my card balance.  I complained and the barista quickly reloaded the amount charged back on to my card.

The moral of the story is to always verify your card balance after using your reward before you leave the store, just in case your barista is zoning or under-trained.

david marsh
11/18/2012 8:55 AM

Nice try but this "peak" concept is too obscure.  All that is needed is a LARGE SIZE LINK entitled something like "CHECK MY REWARDS".  The "peak" problem is that there is no label/name of link so nearly imposs to find.

I searched high and low and only stumbled upon it.

david marsh
11/18/2012 8:55 AM

Nice try but this "peak" concept is too obscure.  All that is needed is a LARGE SIZE LINK entitled something like "CHECK MY REWARDS".  The "peak" problem is that there is no label/name of link so nearly imposs to find.

I searched high and low and only stumbled upon it.

carollk
11/18/2012 9:05 AM

I don't understand the term "peak concept", but david marsh is correct.  It would be very easy to fix the problem of people not being able to find their rewards information.

lindalouca
11/20/2012 3:36 PM

The rewards need to be separated from the stars on mobile apps. Its a pain to track through the stars to see what is the oldest reward available and keep track of them.

Except for the first time I tried to use one of my electronic rewards, it's been very easy. The first one, I was charged for the drink. They barista was clueless.

ches
1/4/2013 7:29 PM

I agree with those who say it's hard to find the expiration date on the calendar - perhaps it depends on the browser used, because on my old mac it does not show.

Rugman
2/16/2014 10:57 AM

Starbucks simply has the rewards info backwards.

The first tap on rewards shows how many stars you have, how many stars until next reward and the number of earned rewards available.

The second tap (after a wait) shows the history.

The third tap (after an even longer wait) shows what you really need to know now, the reward and expiration dates.

Please show only the rewards and current offers on the first screen. I can study the history stuff when I get the time.

Rugman
2/16/2014 10:57 AM

Starbucks simply has the rewards info backwards.

The first tap on rewards shows how many stars you have, how many stars until next reward and the number of earned rewards available.

The second tap (after a wait) shows the history.

The third tap (after an even longer wait) shows what you really need to know now, the reward and expiration dates.

Please show only the rewards and current offers on the first screen. I can study the history stuff when I get the time.

karmk
4/15/2014 12:54 PM

Just missed my first reward drink since I began using a Starbucks card.. Very annoyed! Why can there not be the number of awards available displayed on the app icon on my phone. Or at the very least,  displayed on the first page when you open the app? Or perhaps a text message that the reward is about to expire.  I missed my reward drink by one day.. Ok,  not a big deal in the big picture but still annoying when it should be avoidable,  after all,  I did "earn"  it.  

karmk
4/15/2014 12:55 PM

Just missed my first reward drink since I began using a Starbucks card.. Very annoyed! Why can there not be the number of awards available displayed on the app icon on my phone. Or at the very least,  displayed on the first page when you open the app? Or perhaps a text message that the reward is about to expire.  I missed my reward drink by one day.. Ok,  not a big deal in the big picture but still annoying when it should be avoidable,  after all,  I did "earn"  it.  


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