The idea to create a separate line for drip coffee customers is one Starbucks has considered. In fact, this concept was tested years ago with favorable results. I spoke with a store manager who tested a brewed coffee line during his busiest hours of the morning and was able to serve drip coffee customers … more »

I'm an Idea Partner in Seattle and on the Partner Resources (a.k.a. Human Resources) team. It has been great to see the passionate discussions between our customers and partners on this topic over the past few days. I truly appreciate your honesty and different points of view—it's refreshing … more »

Hi everyone. My name is Brad Stevens, and I lead the group at Starbucks thinking about cool ways to reward our customers—and making those rewards a reality. So, wow! It’s clear that a frequency discount is something that would make a lot of people happy. We’ll explore how this might … more »