Customer : Mobile

Digital Rewards Revisited

sbx_wmaj — Mon, 06 May 2013 16:36:00 GMT

Hey all – We’ve had a lot of great questions on My Starbucks Idea since the move to digital rewards in our loyalty program last October. I thought I’d take the opportunity to share with you all of the great things we’ve done to make earning, tracking and redeeming your rewards easier than ever before.

Find a store that accepts rewards: Great news! You can now check our store locator to see what Starbucks locations near you accept rewards. Just click on the “Digital Rewards” filter. This feature will soon be coming to our mobile app as well.

Keep track of your rewards: Earning rewards only to see them expire is no fun at all. Our latest app keeps your Stars, rewards and expiration dates updated in real time. (For more ways to keep track of your rewards, check out my blog post from last November.)

Exclusive offers just for you: Did you hear the great news? Check out Erin’s post to get the full scoop on all of the great new email offers coming to My Starbucks Reward members. These offers will be loaded right onto your registered Starbucks Card so just print or show the email on your mobile device to share the unique 3 digit code for your barista to ring on the register when swiping your Starbucks Card.

Choose which rewards to use: With all of these handy dandy digital tools, it’s important to let your barista know what reward (say, a Birthday reward or an Exclusive Offer) you would like to use. You’ve earned them – now you get to decide how to redeem them. Our baristas are there to help celebrate with you.

Inspired by your ideas:

Clearly identify store locations that are participating in the rewards program in the store and in your locator apps
posted by hnlworker

Idea Launched: A Better Way to Appreciate Your Barista!

sbx_bean — Mon, 04 Mar 2013 23:16:00 GMT

Ever have one of those mornings when everything isn’t quite going right? Then you bump into someone who shares a friendly smile, and suddenly your day is much brighter than it started.

Many of you have told us your barista is the one who makes your day great, and you’d like a way to let him or her know that. One of your top all-time ideas suggested comment cards you could send to the baristas. And just so you know, our baristas tell us getting recognition from you makes their day too.

With this in mind, we’re working with Red Stamp, a popular correspondence mobile iOS app and website. Red Stamp sends greeting cards to your friends and family by the postal service or through email, Facebook, Twitter or Instagram.

The Starbucks™ Collection in the Red Stamp app has six different barista recognition cards that you can customize with a personal message. After you select your delivery method, the app helps you find the right store address. Hit “send” and off your greeting goes to your favorite barista. Download the app and give it a try. Thanks for the idea and we look forward to hearing your feedback.

My Starbucks Idea Year End Review

sbx_bean — Fri, 28 Dec 2012 17:29:00 GMT

This is the time of year for reflection and celebrating the highlights of 2012. We love hearing what ideas matter most to you. Thank you for sharing with us this year. Looking back at your response to the Ideas in Action blog posts, here were the most popular highlights based on post views.

#1 Verismo® System by Starbucks
You told us you wanted the new Starbucks Verismo System offered in Starbucks retail stores and you shared your excitement with us when they arrived. We also provided in-store demonstrations on how you can make a Caffé Latte at home.

#2 Create Jobs for USA One Year Anniversary
With your support we raised over $15 million for the Create Jobs for USA fund, creating or sustaining 5,000 jobs across nearly all 50 states.

#3 Cochineal Extract
You asked us to remove the cochineal extract as the red dye used in some of our food and drink products. Thanks to your feedback we have since replaced this ingredient with lycopene.

#4 Treat Receipt
Back for its fourth year, you responded with excitement. Should it come back again for summer 2013?

#5 Starbucks Refreshers™ Beverages
Starbucks Refreshers beverages launched nationally and in some international markets too. You can find Starbucks Refreshers beverages in stores as a handcrafted beverage, in the refrigerated case as a sparkling option, or make it at home with Starbucks VIA Refreshers™.

#6 Starbuck Mobile App Now Drive-thru Friendly
Due to the popularity of our Starbucks Mobile Payment app, we soon realized a solution for the Drive-thru was needed. This idea was launched last summer, thanks to your encouragement.

#7 Tasting Tour of Our Holiday Beverages
Some of you shared that you needed a little incentive to break up your beverage routine. This idea is what inspired this year’s holiday beverage sampling card.

#8 Our Commitment to Tea
Tea became a much bigger focus for us this year. We are thrilled about the opening of our first dedicated tea retail store in Seattle, the launch of Tazo.com and to welcome Teavana to the Starbucks family. We’re excited for the opportunity tea will bring in 2013.

#9 Two Starbucks Petites for $2 for Two Weeks
This was a fun way to celebrate the one year anniversary of the Starbucks Petites introduction. What’s your favorite Starbucks Petites treat?

#10 More Ways to Love Pumpkin Spice Latte
Wow! The love of Pumpkin Spice Latte continues. This year we brought you some new ways to enjoy PSL. Pumpkin Spice ice cream, Starbucks VIA® Pumpkin Spice, Pumpkin Spice sauce available at StarbucksStore.com, and we even debuted this beverage in some international markets as well.

Keep the ideas coming. We’re all ears.

Happy New Year!

A New Way to Pay with Your Mobile Phone

Megha D — Thu, 08 Nov 2012 16:25:00 GMT

Paying with your phone makes your life a bit easier, and now there's one more way to do that at Starbucks!

You may already be familiar with the Starbucks app, which lets you use your Starbucks Card to pay with your phone and members of My Starbucks Rewards™ program can earn Stars toward free drinks and food. But if you'd rather use your credit or debit card to pay at Starbucks, now you can give Square Wallet a try starting today.

Just download the Square Wallet app, create an account with your credit or debit card, tap on "Starbucks" in the Square directory, and scan the barcode to pay at a participating U.S. store.

Square Wallet will even keep track of your digital receipts. It's like having a wallet on your phone! And Square Wallet connects you to other local businesses and helps you find great deals. Starbucks and Square are making it easier for you to pay with your phone at many of your favorite places.

So go on, give it a try. We know you'll love paying with your phone!

(Please visit the site to view this media)

Starbucks Card for Passbook in Canada and the UK

Dana K — Thu, 18 Oct 2012 17:23:00 GMT

Race you to the App Store! We’re thrilled to announce support for Passbook in Canada and the UK with our most recent Starbucks app update.

If you’re a My Starbucks Rewards™ member, you’re probably already familiar with mobile payment, tracking your My Starbucks Rewards™ account and the additional features our app provides. Now, as you’ve been asking, you can now use our app to add your Starbucks Card to Passbook.

If you’re looking to get connected, Passbook is preinstalled within Apple's iOS 6 operating system. Make sure you have our most recent Starbucks app update (v2.5), then simply open your Starbucks app on your iOS 6-enabled device and tap “Add Card to Passbook,” found within the "Manage" menu on the main screen of the “Cards” tab.

Inspired by your ideas:

Give Canadians Passbook Integration
posted by MegsEdmunds

Starbucks for Android™ Now in Canada and the United Kingdom

sbx_Canada — Fri, 27 Jul 2012 18:18:00 GMT

Hey Android users! We've expanded our Android™ mobile platform to Canada and the United Kingdom! Now you can use your phone to pay, track your Stars and reload your Starbucks Card. You can even check your balance, manage your My Starbucks Rewards account and find a location.

We’ve also integrated mobile payment with PayPal for reloading your Starbucks Card. And, if you have multiple cards, the balance transfer option simplifies consolidating them.

We’re eager to hear your feedback.

Inspired by your ideas:

Android App in Canada
posted by tts

Share an Idea From Your iPad®

sbx_bean — Wed, 27 Jun 2012 23:42:00 GMT

We’ve heard from iPad users on My Starbucks Idea that you could view the site, but couldn’t share a comment or an idea.

That’s not cool. The MSI website was launched before the iPad® and therefore the code was not compatible, but we’ve recently done some work on the site, and you can now share your ideas and comments. The fix has made the site compatible with newer web browsers, too. Yay!

Thanks for your feedback. We have a wish list for future enhancements to the site, which includes providing better overall user experience on your mobile device.

Let us know what other ideas we should add to the list.

Inspired by your ideas:

FIX this app so one can type into the idea description with an ipad!!
posted by Luyano2