Free Pastry Day - July 21

re: Free Pastry Day - July 21

Phil_in_SF — Tue, 21 Jul 2009 17:36:12 GMT

Way to drive traffic to your stores, and then drive them right away again Starbucks!

Nowhere on the coupon or in the promotion did you even hint at the idea that the number of "free" pastries was limited. You listed the items, and then refuse to honor the coupon despite the fact that those exact pastries are sitting in the pastry case while the promotion is still going on.

Nicely done.

re: Free Pastry Day - July 21

decafamericana — Tue, 21 Jul 2009 14:30:10 GMT

I agree with Lifetune. I too visited two locations in Washington, DC, with pastries filling the display, but was told that they were 'for sale' and not part of the promotion. Again, many angry folks in line walked out of the store, myself included. Boo Starbucks.

re: Free Pastry Day - July 21

Lifetune — Tue, 21 Jul 2009 13:39:16 GMT

Clever offer. Horrible execution. I was at store #2749 at 7th&E St NW, Washington, DC. The line was to the door and the store manager announced that they were out of pastries associated with the free offer, but the display cabinet was stocked. The store manager said the items in the display were not part of the offer. I bought an apple fritter which is one of the items in the fine print that is included with the offer. Yes, the fine print says supplies limited. I'm just wondering how the average customer is supposed to look at an apple fritter sitting comfortably in the display cabinet and determine if it's part of the offer. Most of the people in line walked out of the store. They also vented their frustration on the staff who had nothing to do with planning this offer. SBUX lost a ton of trust today. What will you do to earn it back?

re: Free Pastry Day - July 21

sbx_bean — Mon, 20 Jul 2009 23:35:48 GMT

An update on the Gluten-free Valencia Cake - yes it is available as an option for Free Pastry Day. The Valencia Cake will continue to be in many markets until early Fall.

re: Free Pastry Day - July 21

Helibride — Sun, 19 Jul 2009 22:48:59 GMT

Where's the Valencia Orange Cake?

I can buy my coffee anywhere!!!!!!

Sbux, you really let us down. You offer ONE thing for GF customers and then discontinue it without any notice. Instead you replace it with a frickin GRANOLA BAR??? Really?

I don't want your free pastry.

Thanks for nothing.

re: Free Pastry Day - July 21

COFFEEISLIFE — Sun, 19 Jul 2009 15:47:03 GMT

ON July 21 - It would be interesting to find out what store sold out the pasteries first, what state(NY), what part of the country-(east coast).

re: Free Pastry Day - July 21

COFFEEISLIFE — Sun, 19 Jul 2009 04:07:49 GMT

Opening to 10:30 on june 21 is also the Barista challenge. Will the stores handle the load of people?